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Cookie Policy

What is a cookie? 

The term “Cookie” refers to the different trackers that are placed or read on your device (computer, tablet, smartphone...) when you visit certain websites. We use a number of different cookies on our website (“Website”): strictly necessary, performance, advertising, and social media or content sharing on social media cookies. Cookies make your browsing experience better by allowing the Website to remember users’ actions and preferences (such as login and region selection). Thanks to the use of cookies, users don’t have to re-enter this information each time they return to the Website. Cookies also provide information on how people use the Website. For instance, thanks to cookies we know whether it’s your first time visiting or not.

What cookies do we use?

Cookies placed on the Website are used for the purposes described below. They may be placed by us or by third parties.

Strictly necessary cookies: some cookies are necessary to browse our Website, use its features, and access secure areas. The use of these cookies is essential for the Website to work.

For instance, we use cookies allowing us to remember information provided by the users from a page to another, choices made by users and information provided by users (name, language preference, country of residence…). In particular, we use the following functional cookies:

  • Cookies to detect authentication abuses. These cookies alert us in case of authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Session flash cookies are used to store technical data needed to play back video or audio content.
  • Load balancing session cookies are used to identify the same server in the pool from which the user is connected in order to balance the load and to redirect user requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service. 

Please note that these cookies are exempt from consent.

Analytic cookies: PopSockets is dedicated to user experience and we use many tools to help us improve our Website and our commerce platform. To this end, we collect information about how you use our Website or our e-commerce platform, and how often. These cookies allow us to carry out statistical analysis. The statistical and audience measurement cookies we use include:

  • First party analytics cookies - We use these cookies to estimate the Website number of visitors, to improve the Website, and to detect the most searched for words in search engines that lead to the Website. These cookies are not used to target you with online marketing. We use these cookies to learn how the Website is performing and to improve your browsing experience.
  • Third party analytics cookies - we use Google Analytics to help measure how users interact with the Website content. These cookies allow us to know what a user has done on a previous page and how he/she interacted with the Website. For instructions on how to opt out of Google Analytics, see below.

Advertising cookies: Advertising cookies are used to tailor marketing to you and your interests and provide you with more personalized services. These cookies allow us to know if you have visited the Website and we may share this information with third-parties, such as advertisers. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

In particular, we use the "Facebook Pixel" tracking tool (published by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). Facebook Pixel is used to display ads on Facebook social network based on your interests according to information related to the use of the Website ("Facebook Ads") or websites that participate in the Facebook advertising network. The Facebook pixel is a small program implemented on the Website. This small program may cause some information recording on your device as cookies when you visit the Website and may also allow certain information to be transferred to Facebook. This includes technical information necessary to access the Website, such as your IP address. This may also include other information that is already stored in the cookies on your device, such as your Facebook user login details. This means that when you visit the Website, Facebook can recognize that you have visited it and the content you have viewed. 

If you have a Facebook user account, Facebook can assign this information to your user account. Facebook's analysis of this information allows us to determine how users of the Website have navigated (user tracking).  For more information about Facebook data collection and use, as well as your rights in this regard and the privacy settings options available to protect your privacy, please refer to Facebook's privacy policy ( may object to the collection of data for these purposes by setting up extensions for your browser (e. g. with the "Facebook Blocker"),

Social and Content cookies: These cookies may be placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to improve the content on our Website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with the Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research. 


Non-exhaustive list of cookies used on the Website




Storage period 


Shopify analytic cookie

2 years


Shopify analytic cookie for marketing purposes

Session cookie


Shopify analytic cookie

Session cookie


Traces the first page seen by the user

14 days 


Shopify analytic cookie

2 years


Used in connection with the cart

14 days


Shopify analysis cookie for marketing purposes

Session cookie


Used in connection with the customer credentials

Session cookie


Traces the first page seen by the user

14 days 


Shopify analytic cookie

Session cookie


Shopify analytic cookie

2 years 


This cookie is used to record and report the user's actions on the Website and after viewing or clicking on one of the supplier's ads, in order to measure the effectiveness of an ad and display targeted advertising to the user

2 years


Google Advertisement 

13 months


Google Analytics

Session cookie


Google Analytics

1 day


Google Analytics

2 years


Facebook pixel

Session cookie


Facebook ID and browser ID encrypted to differentiate visitors.

90 days 


Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.

365 days


Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.

365 days


Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

365 days


Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.

365 days


Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.



Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

365 days


This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).



When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.



User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.



This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.



This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.

Under 100ms


This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.

30 minutes


This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.

30 minutes


This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

30 Minutes


This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.



This stores information about the user viewport such as size and dimensions.



This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.



Cookies control 


You can control and manage the use of cookies in different ways. Please note that deleting or blocking cookies may affect your experience on the Website. Some parts of the Website may no longer be accessible.  


The NAI and the Digital Advertising Alliance (DAA) offer opt-out tools to assist you in managing your cookie choices. For more information about these tools please visit: 

Setting up your browser 

You can delete all cookies by using your browser settings.

The setting of each browser is different. It is described in the browser's help menu, which will allow you to find out how to change your cookie preferences.

» Firefox:

  • Click the access Menu button and then choose "Options" 
  • Choose "Privacy & Security" 
  • Set the History Section on "Use custom settings for History"
  • Uncheck the box "Accept cookies from websites". All changes you have made will be automatically saved

» Internet Explorer :

  • Select the Tool button, then Internet Options.
  • Select Privacy Tab, then under Settings, move the cursor to the top to block all cookies or to the bottom to allow cookies, then click on OK.

» Google Chrome:

  • Select the Chrome menu icon.
  • Click on "Settings".
  • At the bottom, click on "Advanced".
  • Under "Privacy and security," click on "Content settings".
  • Click on "Cookies".
  • Turn "Allow sites to save and read cookie data" on or off.
  • Select OK.

» Safari:

  • Click on "Settings" > "Safari" > "Privacy" > "Cookies and website data" 
  • Then select "always block cookies".

» Opera:


Downloading a browser add-on for Google Analytics deactivation


If you do not wish to transmit information to Google Analytics, he/she can download and install the module accessible via the following link This module is compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera.